Refunds and Returns

Refunds and Returns

We hope that all of the items in our gift boxes arrive safe and sound and in good working order. 

However, should any item in your gift box arrive damaged or faulty, we will happily process a refund or replace the item with the same or similar item.  Please email info@thepresentfactory.com.au with any issues and we will get back to you within 1-2 working days.