FAQs

FAQs

Can I choose my own box?

Yes, you can!  If you like our boxes but they don't quite fit your budget or kids' interests, we'd be happy to put together a custom box for you. Just send us an email at info@thepresentfactory.com.au and we will work with you to create the perfect gift box, or create your own under our 'Create your Own' collection.  Minimum order value is $60.  All orders will be shipped in our personalised gift box with a handwritten gift card.  All shipping options are available for custom orders.

When will my gift box be shipped?

We will ensure all gift boxes get on their way as soon as possible.  Rush orders placed before 2pm will be shipped the same day.  Regular orders will be shipped by the next business day.  Same day delivery orders (Brisbane only) placed before 12pm can be delivered the same day (contact us if you need a shorter turnaround).

What payment options do you offer?

All payments will be processed securely through our website.  You can pay by credit card, PayPal, or interest-free with Afterpay.